Frequently Asked Questions
Everything you need to know about shopping with Cross.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How can I return an item?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to receive a prepaid return label and instructions.
Which payment methods do you accept?
Cross accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Do you offer a warranty on your products?
All Cross products come with a one-year limited warranty covering manufacturing defects. Please retain your proof of purchase to facilitate any warranty claims.
Is it possible to change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order moves to our fulfillment center and cannot be changed.